4 Common Issues That Can Be Easily Solved by an Application Support Team

Does your Dallas company have an application support team? The duties of these IT professionals are to review not only how your app works, but the machines that run the app. They also troubleshoot app-related issues and errors, but what kind?

Here are 4 common issues that an application support team could easily solve for your company:

• Code changes
• App bottlenecks
• Bugs and glitches
• Cross-platform incompatibility 

Application support teams don’t only keep your company’s apps working their best, but computer-based services as well. In this article, we’ll talk more about why your Dallas company needs the assistance of an application support team.

Does Your App Have These 4 Issues? Then You Should Hire an Application Support Team

Code Changes That Make the App/Service Crash

A few employees within your company are well-versed enough in HTML that they might have thought they could go in and rewrite a couple of lines of code for your app or service. Yet the tricky part about using any coding language–even the basic ones like HTML–is that mistyping even one thing is enough to throw the whole code out of whack.

All it takes is triple-spacing when you meant to double space or adding a comma or period where there should have been none. You have to be very precise if you’re going to code since the app or software will use the code as an instruction booklet. If its instructions are borked, your app doesn’t work.

A Dallas application support team will be well-versed in many coding languages, from the basic HTML to C#, Python, and JavaScript, which many apps are written in. The pros on your support team will be able to identify where in the code a mistake was entered and then rewrite the code so the app or service can properly execute it.

Repairing a mistake like this will be quick so your app should be back online within the same day as the code error was discovered.  

App Bottlenecks

When debuting a new app or service, your company will make certain promises about its performance. The users who download the app and use it will expect those promises to come to fruition. The longer your app or service is online, the greater these expectations become, although the expectations are mostly usage consistency.

That’s why service bottlenecks are about the worst thing that can happen to your app. If your app is new and not living up to expectations, users can abandon it en-masse and it will fail. Even well-established apps aren’t impervious to high rates of turnover.

Bottlenecks can originate from a variety of sources, some of which might not be easily noticed by the staff at your company. For instance, your server is often one source of a bottleneck. Some companies get tied up watching the front-end of their service only, not noticing a straining server.

Your application support team will utilize application performance management or APM software to track your app. This will help the staff at your company become better aware of incongruities that can become a bottleneck before the issue occurs. It’s always better to stop a bottleneck than it is to unplug one, after all.

Another bottleneck issue that can befall your app is network environment bandwidth or lack thereof. If your network doesn’t have enough bandwidth to accommodate your userbase, then some people will get kicked out and the ones that can stay in your app will have spotty performance.

Network bandwidth generally isn’t an issue at the beginning of your app’s deployment because you don’t have a lot of users. Yet if your app or service succeeds and your audience grows, your network must be able to accommodate the entirety of your userbase at all times.

With a Dallas application support team on your side, you can determine what your network scope should be once your audience grows, even if you don’t yet have that audience. 

Bugs and Glitches

When a user experiences a bug or glitch on your app, they might at first assume it’s on their end. They’ll close your app out and reopen it or perhaps they’ll even restart their phone or tablet. Yet as soon as the user realizes the glitch is on your end, their trust in you will begin to erode.

Bugs and glitches are common, especially in new apps or after updates. It’s how your company handles glitches that will either keep your userbase growing or chop them off at the knees.

Before an application support team even gets involved, you must ensure that you have adequate testing for a new app or service. Testing must occur ahead of the app going live. Bug testing will reveal glitches before your users have to report them to you, which is always a little embarrassing.

If you’ve tested your app or service and it’s still crashing, then it could be for other reasons. Your application support team can discover those reasons. Perhaps it’s a code error, in that your update added too much code for the app. Your app might not have exception handling for certain errors, so it has no choice but to crash.

Sometimes app updates can double down on the memory the app uses to the point where the service runs out of memory and can no longer run. Once the application support team knows what the bug is, they’ll patch your app expediently.

According to TechBeacon, the expectations of mobile users are higher than ever today. When a user downloads an app, up to 49 percent of them expect the app to start in two seconds. Another 61 percent is more lenient, wanting an app that’s ready to use within four seconds.

Should your app or service have a lot of errors or freeze and crash often, most users–53 percent–stated that they’d uninstall the app. AppSamurai reports that today’s consumers don’t even keep mobile apps all that long anyway, with up to 94 percent of them removing an app within 30 days of downloading it.

If all you get is a 30-day grace period, you really have to ensure that your app runs well from the beginning, not after multiple updates and patches. You’ll want the assistance of an application support team from day one.

Cross-Platform Incompatibility

When designing an app, you don’t want it to be exclusive to only Apple or Android users. Yet if this is your first app, you might have had to find out the hard way that copying the code from your Android app to iOS (or the other way around) does not make a usable app.

Users are expecting apps that fit the general look and feel of the hardware they’re using. The way the “back” button works on an iOS device is not anything like how Android does it, for instance. If you think your users won’t notice such a minor feature, think again. Consumers are savvier than ever these days.

Getting your app or service to a state where it’s compatible across multiple platforms will require knowledge of how each of those platforms work. If you feel like you’re in over your head, now is as good a time as ever to hire a Dallas application support team.

As we discussed before, your support team understands a large variety of coding languages. Converting code or writing new code from iOS to Android shouldn’t pose a problem. With their guidance, you can create full-fledged yet separate apps for both platforms. The apps will share a common thread, but they’ll be unique to the platform they’re intended for.

Conclusion In 2021, Mobile Apps.com reports that the Apple App Store has 2.09 million apps and the Google Play Store 3.04 million. With apps such a popular part of everyday life, if you’re going to create your own or a similar type of online service, you can’t afford to go without an application support team. The backing of this team can help your app. Call our Dallas IT support center today to learn more.