Client Satisfaction: How We Get Praised for Our Managed IT Services
Has your company debated whether managed IT services in Dallas are the right choice for you? At Herrod Tech, our clients couldn’t be more satisfied with the level of excellence we consistently provide through our managed IT services. What kinds of benefits could your company enjoy?
Here are the top advantages of managed IT services:
- Reliable expertise
- Around-the-clock support
- Growth-minded attitude
- Data compliance
- Preventative planning
- Reduced downtime
- Cost savings
If you want to learn more about the role of managed service providers or MSPs for companies like yours and how managed IT improves customer satisfaction, make sure you keep reading. There’s lots of great information ahead.
7 Managed IT Services to Increase Client Satisfaction
Reliable Expertise
MSPs like ours at Herrod Tech undergo years of training as well as certifications to reach the place they’re at today. Many tech certifications aren’t one and done, but rather, require recertification to stay current.
Our MSPs work this hard for our clients so they can provide a track record of reliable expertise. Wouldn’t it be nice to go to an MSP with a tech question and get a straightforward answer in layman’s terms that you and your team can understand?
When you know that you can rely on your MSPs for anything tech-related around the office, that takes a huge load off your shoulders. You can focus on what you’re best at, the business end of operating your company. Your MSPs will have the rest covered.
Around-the-Clock Support
Have you ever been working late on a project when your computer blue screens? Everything was fine just two minutes before, but when you try to turn the computer on again, nothing happens. Since it’s after hours, you can’t contact your IT people until the morning.
What will become of your project until then? Not much, because it’s not like you can sit down and work on it until your computer gets fixed. If you have a tight deadline, you might have to miss it.
Our managed IT services at Herrod Tech will ensure the above situation doesn’t happen. Not only do our MSPs work preventatively (more on this later), but we’re also available whenever you need us.
In fact, with our efficient monitoring of your company’s tech systems, we might notice an issue with a computer or device even before your staff does. We can quickly get your servers back up if they fail in the middle of the night or if a tech issue befalls your office on a Sunday afternoon.
This keeps your employees productive, as their workdays are unmarred by tech issues. Doesn’t that sound like a much better way to work? We think so.
Growth-Minded Attitude
Third-party IT servicepeople are typically focused more on the here and now. They diagnose your tech issue, administer repairs, and then their job is considered done. Managed IT services operate a little differently.
Our MSPs at Herrod Tech are indeed focused on the here and now, but we’re future-minded as well. We know your company wants to grow, and we want to do what we can to help you scale up.
Whether you’re looking to add new systems, upgrade the ones you already have, or even give your company’s current systems a major overhaul, we’ll be there with you every step of the way to ensure your success.
Compared to an in-house IT team, a group of MSPs is the more economical choice. You won’t have to hire in-house pros, which reduces your overhead when you need it most, such as when your company is undergoing major changes.
That sounds like the right way to do business if you ask us.
Data Compliance
Is your company complying with the latest data standards? You know, like the General Data Protection rule or GDPR, the Health Insurance Portability and Accountability Act or HIPAA, and the Payment Card Industry Data Security Standard or PCI DSS?
It takes a lot of time to get yourself acquainted with the current standards, but it’s something you must do. Failing to comply carries with it a litany of disastrous consequences.
Your customers could abandon your company en masse, as they’ll feel like they can no longer trust you. The lack of compliance could be deemed newsworthy, and the reports that circulate will hurt your company’s reputation.
On top of all that, you could be liable to pay a significant fine. For example, if your company is not GDPR-compliant, you must either pay a fine that’s worth four percent of your yearly global turnover or up to $24.1 million, whichever the higher fee is.
If the thought of trying to stay data compliant gives you major anxiety, relax a little. Our managed IT services at Herrod Tech will ensure your company complies with the GDPR, HIPAA, PCI DSS, and all the other necessary standards.
Our team will audit your current protocols to determine where, if anywhere, you aren’t compliant. Then we’ll make any changes to get you there and keep you there.
Preventative Planning
We had mentioned before that one of the biggest benefits of managed IT services is preventative work, so let’s delve more into that now.
Part of being future-minded means doing preventative planning for your company’s systems. Rather than wait for something to go wrong and then fix it when that happens, your MSPs will look for ways to prevent work-stopping issues from occurring in the first place.
It only takes revisiting the example from earlier to prove that systems issues can be a major drain on the productivity of your staff. When they can’t work because their computer crashed and no one can get help until the next day, the wasted work hours add up more and more.
If time is money, then how much money do you lose on these computer crashes and other system failures? Not to mention you then have to pay your third-party IT experts to get the system up and running again. These types of issues can be expensive.
With Herrod Tech’s managed IT services in Dallas on your side, we can diagnose potential issues and resolve them before the issue becomes significant. You won’t have to pay for computer crashes, viruses, or other issues in either time or money.
A more productive staff will better pad your bottom line, and that’s the goal with our team on your side, to help your staff get more done without system interruptions.
Reduced Downtime
How many times has your system gone down in the past month? The past quarter? Maybe your problem is electrical failure. You have equipment in place to prevent these malfunctions, but if the systems are redundant or outdated, then the issue will keep on happening.
As our MSPs review the current hardware and software your company uses, we can make suggestions on how to fortify your systems so they’re less prone to failure. We can also beef up your network to prevent viruses, hackings, and other digital attacks from occurring.
All this reduces the amount of downtime your systems have. When you can keep your systems online, that means you can continue to provide the reliable service that your customers know you for. Your customer retention rates could grow with our managed IT services at the helm.
Cost Savings
You might be interested in hiring managed IT services, but you’re concerned about the cost. That’s one of the biggest reasons our clients love us so much. Our services pay back dividends that save them money in the short term and especially the long term.
How? Our MSPs will ensure that your company doesn’t have to spend as much money on IT maintenance. You’ll have fewer crashes, fewer viruses, preventative maintenance, and less downtime on repairs, so you’ll have to rely on third-party IT assistance less frequently.
Money saved is indeed money earned. With the cashflow you’re not spending to continually repair your company’s systems, you could divert it towards other areas of your business and expand growth there.
Conclusion
At Herrod Tech, our managed IT services in Dallas are highly regarded among our clients. That’s because our clients regularly save money, enjoy greater productivity among their staff, stay in compliance, and have fewer systems issues when they work with us.
Whether your company is in the startup stages or you’re more established, you need as many advantages as possible these days to survive. With Herrod Tech, you’ll have that advantage.
